A simple seven-day request period
Effective 24 August 2026. This policy applies to the one-time China Trip Toolkit purchase. Public China Travel OS guides do not require payment.
Seven-day refund request
A purchaser may request a full refund within seven calendar days of the provider-confirmed payment time. The request must be sent from the purchase email to support@travelchinaos.com. No explanation is required, although a short reason helps us correct delivery or access problems.
What to include
Include the purchase email, approximate purchase date and Creem order number if available. Do not send a full card number, card security code, password, identity document or complete license key.
After seven days
Requests received later will still be reviewed when there is a duplicate charge, material non-delivery, an unresolved technical failure attributable to the product, a legal requirement or another exceptional circumstance. This does not restrict rights that cannot be waived under applicable consumer law or Creem's obligations as merchant of record.
How refunds affect access
A full refund ends the associated Toolkit access and disables further recovery with that purchase. The Toolkit is a single one-time product, so partial refunds are not normally offered.
Processing and timing
We aim to respond within three business days. Approved refunds are initiated through Creem and returned to the original payment method where supported. Bank and payment-network posting times vary; a refund confirmation does not mean the funds will appear immediately.
Creem and payment disputes
Creem processes the transaction as merchant of record and may process refunds or disputes under its Buyer Terms and financial obligations. If a charge is unfamiliar, first compare the Creem receipt, purchase email and order date, then contact support promptly. This policy does not prevent a customer from exercising lawful payment-dispute rights.
Contact
Refund and access requests: support@travelchinaos.com.